Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps
Keep your customers informed with automated service reminders and notifications via email and text messaging.
Gain customer insights by sending automated, personalized surveys after completing field service calls.
Get the job done right by typing queries in natural language to receive information related to work orders, status, or parts.
Quickly update work orders by chatting with Copilot in Dynamics 365 Field Service about completed tasks.
Initiate Dynamics 365 Guides step-by-step instructions, or solve problems in real time with Dynamics 365 Remote Assist.
Save time by using generative AI for work order creation, technician scheduling, and pre-populating customer email responses.
Stay up to date on work orders without navigating through information using the intelligent recaps feature.
Discover opportunities for improvement using AI-driven data and dashboards to analyze worker performance.