Complete API to allow you complete control.
Schedule callbacks and follow-ups easily.
Automate processes and reduce cost by utilizing bots.
Start a conversation with one click.
Built-in CRM functionality or integrate with Salesforce & Dynamics
Automatically collect post interaction NPS / CSAT surveys.
Collect electronic signatures quickly and easily.
Servers located within the UK.
Communicate internally through live chat.
Intelligently route calls to the correct department.
Track where enquiries are coming - e.g. Paid Ads, Organic, Social.
Complete unified timeline across systems.
Manual recording controls or fully automated payment capture.
See real-time status and live listen to your team.
Record every call automatically with unlimited storage.
Complete reporting suite with custom reports.
All data is stored encrypted in high security data centers.
QContact intelligently learns how to route incoming interactions to the correct departments.
Allow customers to use their own voice to route calls, check order status and more.
Dynamic pre-canned templates to allow fast responses.
Feed enquiry forms directly to your staff in seconds.