Our Services

Our broad spectrum of services include:

Click-CRM GoldMine Services: Click CRM is the bridge that connects you to the GoldmIne CRM Software. The GoldMine relationship management product line has multiple editions, each developed with a unique person and organization in mind. All editions provide extensive contact management, sales automation, marketing automation, scheduling and project management functions. They vary in the underlying technology and configurability.

Click-CRM GoldMine Support: We are the first tier in support for GoldMine CRM. We provide telephonic, remote and onsite support to address any Client issues professionally and efficiently assuring our Clients of mission critical turnaround service.

Click-CRM GoldMine Training: To give a better understanding of the GoldMine CRM software, Click CRM offers a training course to new and existing GoldMine users to give a great overview of the Software. There are two training courses available, i) a 1-day training course for the normal users of GoldMine and ii) a 3-day course for the super users of GoldMine.

Click-CRM QuoteWerks Services: QuoteWerks is a specialized software that can work together with GoldMine to create sales quotes and proposals. The relationship with GoldMine and many other exsiting softwares, eliminates the need to re-type customer information, streamlining the processs of creating sales qoutes and proposals.

Click-CRM Quote Werks Support: We are also proved support for QuoteWerks, making sure our Clients have a smooth running program and all their questions and queries are answered professionally and efficiently

Click-CRM Voice Solutions provides a full range of PBXs, Call Centres, Networking, Voice over IP and IP Telephony Solutions. Our range of products and services includes Bytes (Formerly Alcatel), Siemens and Ericsson PBXs, Least cost routing, Telephone Management Systems, ISDN Solutions and Project Management and Consulting.

Click-CRM Content Security Services addresses the worldwide threats associated with Viruses, Malicious Code, Intrusion Detection and General Content Security Threats. Our services include Anti-Virus solutions, Satellitesafe® delivery of security update files, Critical Database Auditing, Systems Security Auditing and assistance in attaining ISO 17799 Certification in Information Technology.

Click-CRM Disaster Recovery Services offers a full Data Recovery service to our clients in the event of data loss or damage. Our Disaster Recovery Laboratory is equipped with the most sophisticated Data Recovery Tools to handle most disaster events. With companies having to rely more and more on the integrity and safety of their data and with a successful recovery rate of over 95%, our clients feel comforted that the safety of their data ensured.

Click-CRM Cabling Services provide a full suite of services in the design and installation of Data and Telephonic Cabling, Computer Sites, Access Control Systems, Fire Detection and Prevention Systems, Uninterrupted Power Systems and Electrical Reticulation Solutions.

Click-CRM Call Centre Services provides professional 1st Tier telephonic support on incoming technical calls to address Client issues immediately. Calls are thereafter escalated to 2nd Tier support, incorporating Workshop, Call Out, On-Site or Vendor support. Our Call Centre numbers are manned 24 hours a day, 7 days a week, assuring our Clients of mission critical turnaround service. We also in source and out source Client Specific Call Centre requirements, providing Turnkey Solutions of Client based Software and Client based Services.

Click-CRM Project Management Services utilise sophisticated Project Management Tools to facilitate the smooth transmission of all major implementations. Critical Path Analysis, Gantt Charting, Priority Scheduling and Issue Tracking all form part of the overall Project Plan. Clients are kept in the picture at all times and Just-In-Time management ensures that projects are delivered smoothly and timeously.

Click-CRM Rental Services offers a revolutionary alternative to outright purchasing of IT equipment. Our Rental Solutions offer our Clients a multitude of benefits, like Fixed Monthly Instalments, avoidance of Large Capital Outlays, Off Balance Sheet Expenditure, Tax Deductible Payments, migration of Capital Expenditure to Operational Leasing, Lower finance charges, Buyback of old equipment, Future Upgrade paths, staying a breadth with latest technologies and equipment that never dates. Our rental solution is flexible enough to tailor make and design around our Client's specific needs.

Click-CRM Internet Services provide a fully managed Internet offering, incorporating, Virtual Private Networking, Internet Access, Diginet Lines, ADSL, ISDN Connectivity, dial up accounts, Email, Point of Presence access, Email filtering and scanning, satellitesafe delivery and WAN Monitoring. We also offer web development, E-Commerce solutions, Internet based faxing solutions and hosted CRM solutions.

Welcome to ClickCRM - Corporate Thinking • Personalised Service