Dynamics 365 Field Services

Modeled on the Dynamics 365 for Customer Engagement platform, our solution is created specifically for mobile Sales and Field Service workers in the Retail, FMCG and Services industries. With advanced capabilities for planning, scheduling and co-ordination across multiple channels and analytics through PowerBI, it is an end-to-end solution that helps the people in the field to adapt quickly to changing business needs.

Benefit from self-service scheduling

Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps


Automate Communication

Keep your customers informed with automated service reminders and notifications via email and text messaging.


Provide post-engagement surveys

Gain customer insights by sending automated, personalized surveys after completing field service calls.


Boost technicians' productivity

Get the job done right by typing queries in natural language to receive information related to work orders, status, or parts.


Streamline tasks using mobile devices

Quickly update work orders by chatting with Copilot in Dynamics 365 Field Service about completed tasks.


Quiclky resolve issues remotely

Initiate Dynamics 365 Guides step-by-step instructions, or solve problems in real time with Dynamics 365 Remote Assist.


Streamline work order management

Save time by using generative AI for work order creation, technician scheduling, and pre-populating customer email responses.


Improve the web experience

Stay up to date on work orders without navigating through information using the intelligent recaps feature.


Real-time performance reporting

Discover opportunities for improvement using AI-driven data and dashboards to analyze worker performance.

Dynamics 365 Field Service
R 1 689,10 per user/month
  • Complete field service management, including
    step-by-step guides and remote expert assistance.
Dynamics 365 Field Service Contractor
R 889 per user/month
  • Seamlessly assign and
    manage external frontline technicians.