Purpose

Click CRM (Pty) Ltd is a an up-beat, dynamic company, which focuses on delivering the right, fit-for-purpose CRM solutions and objective advice to our customers. Our purpose is to create and deliver the best CRM, Automation, Efficiency, and seamless processes to our customers, whether Small, Medium-enterprise, Enterprise, Government or State-Owned Entities.

35 YEARS EXPERIENCE

We have been delivering CRM Solutions for the last 35 years, as far back as 1989, with a track-record of over 350 successful implementations in 125 industries. Our expertise and experience give us the added advantage of understanding your unique business requirements, to tailor deliver a solution fit for your business.

DIFFERENTIATOR

Our differentiating factor is that we understand every facet of the broader CRM and ERP offerings and are competent and committed to help you envisage and pave your CRM journey. Together with the diversified range of products and services we provide, and the wealth of experience we carry, we differentiate ourselves from the market, being able to remain completely object in selecting the right CRM solution fit for your business. We adapt the right product around your business, not hammer your business to fit one product.

DISRUPTOR

CRM Solutions no longer work in isolation. Today CRM forms part of a bigger ECO System and needs to be incorporated and blended into ERP Solutions, Automation tools, Business Insights. Our ability to provide the full Power Platform stack allows for full integration into Power Platform, Power Automate, Power Pages, Power BI, CoPilot, Virtual Agents and the full available AI and complimentary toolsets and other services allows us to disrupt the normal pattern of CRM and deliver a truly richer and unique experience.

Dynamics 365 CE

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SALES

CUSTOMER SERVICES

FIELD SERVICES

PORTALS / Power Pages

MARKETING

OMNI-CHANNEL

Virtual Agents

Power Platform

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Power Automate

Power Apps

Power BI

Power Pages

Copilot

Click CRM's SME Products

Square9

Our GoldMine Contracts

Keep your GoldMine CRM running at optimum performance by signing contracts for Support, SLA and Annual Maintenance

GoldMine Maintenance Contract

The GoldMine Annual Maintenance Contract will give you access to the latest releases of the GoldMine Software, Support and access to additional licenses, keeping your GoldMine CRM running smoothly and efficiently.

GoldMine Annual Support Contract

With an option of a monthly or an annual contract, ClickCRM will provide 24 free remote support sessions, unlimited telephonic support sessions and discounted prices on on-site and remote support sessions (When the free sessions have been exhausted).

GoldMine SLA Contract

With a vast selection of contracts to choose from, We aim to provide you with services tailor made for your business. Please scroll down to see the various Service Level Agreements we Offer.

Our Service Level Agreement Contracts

BRONZE

^R 1180 /mo

Maintenance of Databases
Monitoring of Logs
Cleaning of Logs
Reindexing of Databases
Rebuilding of Databases

SILVER

^R 1770 /mo

Telephonic Support
Maintenance of Databases
Reindexing of Databases
Postal Code Updates
Services included in BRONZE

GOLD

^R 3540 /mo

Minor Customizations
Reindexing of Databases
Rebuilding of Databases
Database Maintenance
Services included in SILVER

PLATINUM

^R 7080 /mo

Major Customisations
Training of Additional Users
Consulting & Advising
Database Maintenance
Services included in GOLD