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Dynamics 365 Copilot

Introducing Microsoft 365 Copilot — your copilot for work. It combines the power of large language models (LLMs) with your data in the Microsoft Graph and the Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet.

With Copilot, you’re always in control. You decide what to keep, modify or discard. Now, you can be more creative in Word, more analytical in Excel, more expressive in PowerPoint, more productive in Outlook and more collaborative in Teams.

Handle mission-critical scenarios

Design tailored conversations for predictable scenarios that require specific responses, like compliance or regulatory topics.


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Boost productivity by automating workflows

Navigate the intricacies of your processes with ease by using a copilot to automate complex business tasks such as submitting expenses, onboarding employees, and updating benefits.

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Use the power of data

Select, edit, and refine data using over 1,000 prebuilt connectors as plugins, connecting business applications such as SAP and Workday with your copilot.

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Generate conversations

Elevate your copilot capabilities by pointing your copilot to sources such as websites or internal knowledge bases and watch it answer questions in minutes.

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Turn conversation into action

Craft, test and chain plugins and GPTs for your copilots by incorporating Microsoft Power Platform connectors, Power Automate flows, custom topics and AI prompts.

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Build your own models

Configure, train, and connect services within Azure, such as Azure OpenAI Service, knowledge bases, and language models.

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Handle complex queries with ease

Use the expansive conversational design tools and graphical interface to create intricate conversations with robust variable management, logic, and responses.

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Offer personalized, responsive interaction

Enhance experiences, engage users, and drive customer engagement with rich, dynamic responses, real-time notifications, and personalized interactions.


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Build the way you want

Create copilots using natural language or a graphical interface, or switch to code views.


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Secure with governance and control

Establish trust with comprehensive policies, access controls, and tailored environments available within the admin center.

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Review comprehensive analytics

Optimize responses and fine-tune your copilot with built-in analytics, including vital key performance indicators (KPIs) that provide invaluable intelligence.

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Leverage a flexible platform

Use the benefits of software as a service and eliminate the burdens of infrastructure management, maintenance, and updates, ensuring peak performance for your copilot.


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Microsoft Copilot for Service
R 889.00
per user/month
  • Moderniza your existing contact center with generative AI

Microsoft Copilot Studio
R 3556.00
25,000 messages/month
  • Build and run your own copilots across websites and other customer chanells to serve employees and customers